HELP CENTRE

Frequently Asked Questions

Everything you need to know about SOIS jewellery, orders, and delivery.

What is your jewellery made of?

Every SOIS piece is crafted from hallmarked 925 sterling silver — 92.5% pure silver with a durable, tarnish-resistant rhodium finish. It’s nickel-free and hypoallergenic, so it’s gentle on sensitive skin.

How do I care for my sterling silver?

What payment methods do you accept?

How long will delivery take?

Can I track my order?

What is your return and refund policy?

Do you offer gift packaging?

Still have a question?